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Help & FAQ

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No login popup?

OnSet Digital uses a full login page. Open /login, or Log out from the sidebar.

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Stuck as setter / can’t see Settings?

Wrong tab. Log out → Owner → business account.

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Connect with Meta failed?

Check that Instagram is a Professional account linked to a Facebook Page you admin. Try Connect with Meta again in Settings. If it still fails, contact OnSet support.

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AI isn’t setting / replying?

Automation or Away Mode on? OpenAI key added in Settings if required? Lead excluded? Tagged hot? Last message from the lead?

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Inbox looks empty after connect?

Owners: open Inbox → Sync to pull conversations. Setters only see assigned leads.

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How do I get Pro?

Pay with the Payment Link OnSet sends you, using the same email as your OnSet account. There is no in-app Subscribe. See Billing & plans.

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Setter can’t see a lead?

Not assigned. Owner: Control Center → Assign setter.

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Still stuck?

Contact OnSet support or your OnSet contact — you don’t need to run servers or edit config files.